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ST CATHARINE’S WINS BEST GUEST EXPERIENCE AWARD

UniversityRooms.com Team

Back to Inspirations
We’re thrilled to share that St Catharine’s College, one of our featured locations, has been recognised for its exceptional guest experience! The College recently won Best Overall Customer Experience in the Overnight Accommodation Category at the 2024 Mystery Shop Awards, organised by the Cambridge Business Improvement District (BID).
The award reflects St Catharine’s stays in its historic and beautifully upgraded accommodation. Over the past few years, the College has invested over £30 million into enhancing its facilities, prioritising accessibility and sustainability, making it a fantastic choice for visitors to Cambridge.

A Warm Welcome and Memorable Stays
St Catharine’s is home to a vibrant community of students, staff, and Fellows throughout the academic year. During holiday periods (March–April and July–September), the College opens its doors to visitors, offering comfortable rooms on a B&B or room-only basis in the heart of Cambridge.

One mystery shopper, who played a key role in the award process, praised the team for their helpful and cheerful service:

“All the staff that I came into contact with were helpful and friendly. Everyone seemed to be smiling, and they made good eye contact. If I asked for information, such as directions to somewhere, they were able to give it accurately and quickly. The porter in the Porters’ Lodge was happy and friendly when I arrived and again when I left. They wished me a safe journey home and invited me to return.”

Rob Jonas, Catering & Conference Director at St Catharine’s, accepted the award, noting:

“We are delighted that St Catharine’s has won this award for best customer experience. This achievement highlights our unwavering commitment to providing a high-quality environment for our overnight guests to enjoy. Our dedicated staff work tirelessly to ensure that everyone feels welcome and comfortable, and this award is a wonderful acknowledgement of their efforts.”

Stay at an Award-Winning Location

When visiting Cambridge, why not experience this award-winning hospitality for yourself? Book your stay at St Catharine’s College through UniversityRooms.com and enjoy a blend of historic charm, modern comfort, and a warm welcome at one of Cambridge’s most prestigious locations.